Did you know there are real human beings in cyberspace, who actually want to help solve your problems? Can you imagine my delight at finding people out there with the sole responsibility of making the universe a happier place? These real-life employees have an innate desire to troubleshoot issues big and small – and they do it with grace, a sense of humour and excellent communication skills.
Meet Irwin, Happiness Engineer: This week I was having some WordPress difficulties when I created a mess trying to set up another blog. With no human to call, I sent a note to the support line and voila! Irwin solved my problem within 24 hours and everything was fixed. He was efficient, clear and succinct in his communications and he even threw in a few happy faces! He signed his name – Irwin, Happiness Engineer. Now how cool is that?
And these positions are not just at WordPress to keep clients happy. Some forward-thinking-out-of-the-box companies are hiring Happiness Engineers to keep employees happy as well. They just may have found the key to getting the best return on human investment. It’s a beautiful thing!
What a concept: I think we need more Happiness Engineers in this world. I am totally in love with this job title and the responsibilities that go with it. Just think what a better place the world would be, if we had more of these individuals in every segment of our lives. Imagine what a team of these specialized folks could do in hospitals, doctor’s offices, schools and nursing homes, just to name a few. And why not include a troupe of “Travelling Happiness Engineers” to visit people who need them at any location, with Have Smile, Will Travel boldly announcing their skills on the side of the van?
Final word: We not only need to have more of these remarkable engineers in our lives…we need to become one as well. And no, I’m not getting all Pollyanna on you! But I am a glass-full kind of gal and I can usually see the silver lining in things, even if it turns out to be tinfoil.
It takes little effort for any of us to pay more attention to the people around us; to make them feel good with a compliment, a helpful hand, a solution to something bothering them, a phone call, a few daisies, an old fashioned note…and yes, sometimes it’s just knowing when to keep our mouths shut. Learning how to go the extra mile should be part of every school curriculum.
Making people happy, one engineer at a time. Thanks for the inspiration Irwin!